HOW TO OFFER A SEAMLESS PATIENT EXPERIENCE WITH SMILELIGN

When it comes to offering clear aligner treatment, the patient experience matters just as much as the end result.

A smooth, well-managed journey builds trust, boosts compliance, and increases the likelihood of referrals.

With Smilelign, clinicians are equipped with the tools, support, and flexibility needed to deliver high-quality results – but it’s the patient experience that often sets one practice apart from another.

Here’s how to streamline the process and keep patients engaged from start to finish.

1) Start with clear communication

First impressions count. During the initial consultation, patients should leave with a clear understanding of the Smilelign process, what they can expect, and the benefits of choosing clear aligners.

Although exact costs are only discussed after the treatment plan is reviewed, you can still give patients a comprehensive understanding of what’s involved.

Show them before-and-after images of previous cases to help them visualise their own potential results.

We have free professionally-designed leaflets available for you to hand out to your patients which outlines the process, benefits, and expected outcomes. This builds excitement and ensures patients feel well-informed as they move forward.

2) Simplify the journey with a structured approach

Keeping your workflow consistent makes the experience smoother for both you and your patients. Smilelign’s process can be easily built into your treatment pathway:

• First appointment: Take impressions or a 3D scan, explain the process, and provide educational materials like leaflets. Show before-and-after images to give patients an idea of potential results.

• Second appointment: Present the personalised treatment plan, discuss the estimated treatment duration, and review costs. Once the plan is approved, production of the aligners begins.

• Active treatment: Patients receive their aligners in premium packaging, along with clear instructions and tools to help them succeed.

By keeping patients informed at each step, you reduce uncertainty and help maintain enthusiasm and compliance throughout treatment.

Smilelign also gives your patients the option to try pre-aligners. These are designed to give them an idea of what the active aligners will feel like, and help them decide if treatment is definitely right for them.

3) Utilise the Clinician Portal

Our cloud-based Clinician Portal allows you to track cases, access treatment plans, and communicate directly with our team. Taking advantage of the Clinician Portal makes it easier to stay on top of multiple cases and respond quickly to patient queries. 

Alongside this, we also have a free Smilelign app for your patients. This helps to keep them engaged by allowing them to track their progress, receive treatment reminders, and stay informed throughout their journey. It’s a great tool to enhance compliance and communication.

4) Host a Smilelign open day

Hosting Smilelign open days is an excellent way to engage with potential patients and introduce them to the benefits of clear aligner treatment.

These events allow prospective patients to visit your practice, meet your team, and learn more about Smilelign in a relaxed, informative setting.

Offering consultations during these events can help increase conversion rates and ensure that patients feel confident in choosing you for their clear aligner journey.

To support your efforts, we provide free marketing materials such as posters, leaflets, and pop-up banners, making it easy for you to promote the event and attract attendees.

How do we enhance your patient care?

At S4S, we’re committed to supporting you every step of the way while offering Smilelign treatment to your patients. Here's how we ensure your patients have a positive experience with Smilelign:

Free marketing support

We offer free marketing support and guidance to help you promote Smilelign treatments effectively, including high-quality materials such as posters, leaflets, and pop-up banners.

High-quality aligners

Our aligners are made from a premium 0.8mm thick material that is three times stronger than standard aligner material. This provides enhanced durability and improved treatment quality. 

Free goodies with every case

Additionally, each case comes with thoughtful extras, including luxury packaging, cleaning spray, lip balm, and a mirror, creating a high-end experience for your patients.

Not yet offering Smilelign to your patients?

Now is the perfect time to start. With our premium aligners, comprehensive support, and thoughtful extras, we’re here to help you elevate your patient experience and grow your practice.

Request your free info pack today to learn how Smilelign can transform the way you offer clear aligner treatment.